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Service Level Agreements

Defining the scope of services and setting the standards of service to be expected.

Defining the scope of services and setting the standards of service to be expected.

Service Level Agreements solicitors in London and Essex

Service level agreements – also referred to as SLAs – are used to ensure that a service provider performs the services to a required standard and set out the consequences of a failure to do so.

In this regard, underperformance by the service provider is likely to result in a reduction in payments due.

A key aspect of a service legal agreement is the use of service levels and service credits to ensure that the service provider performs to the required standard, and to prevent or rectify poor performance.

Commonly, service levels are not intended to cover every aspect of the services to be provided but focus on the services that are of most importance and value to the customer. Service levels are normally measured by reference to key performance indicators – also referred to as KPIs.

Service level agreements can be complex documents. The terms can alter considerable but should carefully consider key issues including:

  • Defining the services to be provided
  • Setting out the standards of service to be expected
  • Defining the scope and extent of the service levels, by reference to the KPIs
  • Entitlement to service credits
  • Payments and the right to make deductions

Our unique selling point is that we understand what clients want from their lawyers. We will manage your transaction proactively, with careful attention to detail while never losing sight of the bigger picture.

While working with us you will have access to our strong network of other professionals such as accountants, independent financial advisers and bankers.

We offer a range of pricing options and will be happy to discuss these with you. As a client-centred law firm, we will be transparent with you about our pricing and actively manage these in line with our agreements.

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    Why use Birdi & Co for Service Level Agreements

    We approach every project with real passion. If you’re passionate, you care more and work harder. Simple.

    If you truly understand the feelings and goals of your clients, we believe you build stronger relationships, and offer better long-term solutions.

    We have a culture where we embrace independent thought. We encourage our people to think creatively and explore ways we can be doing things more effectively.

    With clients and within our team, a collaborative relationship delivers better results and a more transparent and reassuring experience.

    Why use Birdi & Co for Service Level Agreements

    Enthusiasm

    We approach every project with real passion. If you’re passionate, you care more and work harder. Simple.

    Empathy

    If you truly understand the feelings and goals of your clients, we believe you build stronger relationships, and offer better long-term solutions.

    Curiosity

    We have a culture where we embrace independent thought. We encourage our people to think creatively and explore ways we can be doing things more effectively.

    Collaboration

    With clients and within our team, a collaborative relationship delivers better results and a more transparent and reassuring experience.

    Let’s talk about
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      We may send you updates about legal developments and thought leadership that might be of interest to you and/or information about our services, including exclusive offers, promotions or new services. You have the right to opt out of receiving promotional communications at any time by contacting us at hello@birdilaw.com or using the ‘unsubscribe’ link in emails. You may also wish to review our privacy policy that provides further information about how we use personal data.